'CHANGE OF MIND' POLICY
We also have a 30 day 'change of mind' policy, where we will refund or exchange your non-sale item(s) for a different color within the same product range. You will be responsible for all shipment costs in this case. Please note bean filling is not eligible for return as these are ordered through a third party.
You must meet these criteria for a 'change of mind' return.
• Within 30 days of receipt of your shipment leaving our warehouse facility
• In original and sellable condition
• Item(s) must be Unwashed and Unused
• In the original packaging • Return any free gifts and/or promotional items sent with your order
WHAT ITEMS ARE NON-REFUNDABLE OR EXCHANGEABLE?
• Free gifts or promotional items
• Chibebe Gift Cards
• Bean filling or other filling
• 3rd party e-Vouchers or Gift Cards
• Used Items
• Washed Items
• Sale Items
• Where the item(s) has been tampered with, or used incorrectly
• Manufacturers fault items outside of the warranty period
• Any item(s) after 30 days of leaving our warehouse
ARE THERE ANY CHARGES FOR SHIPPING FOR A RETURNED ITEM(S)?
• Original shipping charges are NON-refundable.
• You are responsible for all shipping charges for returns / exchanges.
• For faulty items, we will cover shipment costs after confirming a legitimate fault by inspection on receipt of the item(s). You must send a postage receipt with your returned item(s) to be eligible to receive this refund.
HOW DO I RETURN AN ITEM(S)?
• After confirming that you meet the criteria above, go here to initiate your return
• You will get a reply within 2 business days with a request for more details. and you may be asked to supply pictures to support your claim before sending the item(s) back to us with a supplied claim number. Do not send the item back until you have this claim number.
• We will work hard to resolve the issue fairly and swiftly, making the process an easy one for you.
HOW SOON DO I GET MY REFUND?
• Once your item(s) is returned and inspected, we will send you an email with the outcome of our decision.
• If you are approved for a refund, it will processed, and the approved credit amount will be automatically applied to the original method of payment within 14 business days.
NOTE: All return requests for refund or exchange are at the discretion of Chibebe® and decisions are final.
ORDERS MADE VIA A CHIBEBE STOCKIST
If you have made a purchase through an authorised Chibebe® stockist, you must return your product to the store you made the purchase from.
For the speediest outcome, it’s best to take along with you to the store:
• A receipt or other proof of purchase (e.g. bank statement / transaction history).
• Return the product in the same condition as it was purchased (including manuals, accessories, packaging and any free gifts/promotional items).
• Provide any extra information the store may need to process your return.
